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We at Drivnfree.Com want our members to have the best RV experience possible, and realize form time to time you will run into unfavorable situations which need to be addressed.  Addressing these issues yourself would  take precious time from your enjoyment as a RVer, therefore as one of the benefits of membership in Drivnfree.Com, these issues are address for you by our experienced staff. Just e-mail us, inform us of your problem or situation and we will contact whomever necessary to obtain a satisfactory resolution to your problem. We also  attempt to get assurance that the same issue will not happen to another member.  Listed are some examples of some of the situations our members have had and the resolutions obtained on their behalf.

COMPUTER PURCHASE

One of our members purchased a computer from Costco.  Before purchasing the computer he examined the computer on display, upon doing so he looked at the software loaded on the display and noticed it was loaded with Microsoft Office Suite On the strength of this he purchased the computer. Upon getting it home and setting it up he noticed he had to call the manufacturer of the computer for a software product key, which he did.  He was given a 30 day key and told after that time he would have to purchase the software.  He disagreed as the software on the display did not say the software was temporary.  He contacted Drivnfree.Com, we felt after review that he had a very valid complaint, we contacted the manufacturer who stated it was not their problem, but a "problem for Costco to handle"?  We at this time contacted Costco, who stated they would look into the problem and get back to us. Within one day Costco agreed with us and made a very favorable settlement with our member.  We commend Costco for their costumer service and highly recommend them to members.  Costco further stated they had contacted the manufacturer and in the future the software placed on new computers would specify weather you were purchasing it with the computer or it was just a sample software. This will help consumers make an informed decision about the product they are purchasing.

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 E-mail:Customerservice@drivnfree.com